1.1. Guardian live events are operated by Guardian News & Media Limited a private limited company registered in England and Wales (company number 00908396) having its registered address at Kings Place, 90 York Way, N1P 2AP (“GNM”, “us” or “we”). Our VAT number is GB 145 7744 45. If you have any questions, you can contact us by email at GuardianLive.events@theguardian.com or by telephone on 020 3353 2000.

1.2. These are the terms and conditions which apply to Guardian live events and form an agreement between you and us. We will not file a copy of our agreement with you. These terms and conditions are available in the English language only.

1.3. By booking a Guardian live event, you accept these terms and conditions. You should read them carefully before making a booking. We recommend you save a copy of them for your future reference.

2.1. You acknowledge that restrictions and additional terms may apply to Guardian live events (e.g. age restrictions). You must check the relevant event description for details of any additional terms or restrictions before making a booking. You promise that you, and anyone on whose behalf you make a Guardian live event booking, will observe and comply with any such terms or restrictions.

2.2. When you submit a booking for a Guardian live event, you are making an application to us to attend that Guardian live event. Our acceptance of your booking will take place when we issue a written confirmation of your booking. GNM reserves the right to refuse an application for attendance.

2.3. In order to get the most from the Guardian live event, you should ensure you arrive promptly. If you are unable to attend, please let us know on GuardianLive.events@theguardian.com.

2.4. We reserve the right to request that any person leaves a Guardian live event if that person’s conduct is unacceptable (in GNM’s reasonable opinion). No refund of fees or any other costs will be made in these circumstances.

2.5. You acknowledge that the venue, timings, speakers and programme of any Guardian live event are subject to reasonable changes.

2.6 We will send an email confirmation of your booking to the email address you provide to us shortly after we accept your booking. It is your responsibility to ensure that the email address you provide to us is valid. If you do not provide us with an email address when you make your booking, we will post the confirmation to the physical address you provide to us within 1 week of us accepting your booking. You must show this email confirmation when you arrive at the Guardian live event.

2.7 Except as permitted by section 4.1 below, all bookings are non-transferable and must not be resold or passed on for commercial gain.

2.8. The unauthorised use of photographic and recording equipment is prohibited at Guardian live events. Restrictions on items which may be taken into Guardian live event venues may also apply (e.g. your own food and drink). You are advised to check with the relevant venue before booking.

3.1. When booking a Guardian live event, full payment of the fee is required at the time we accept your booking.

3.2. Details of the fees for each Guardian live event will be set out on the Guardian live events websiteand the booking page. The prices include VAT. Our prices may change at any time but price changes will not affect bookings that we have confirmed with you.

3.3. Payment can only be made by credit or debit card. Cash or cheques will not be accepted.

4.1. If you cancel your event booking, or do not attend the Guardian live event, the event fee will not be refunded, although you may transfer your booking to another person by notifying us by email at GuardianLive.events@theguardian.com no later than 24 hours prior to the start of the event.

4.4. GNM may cancel any Guardian live event at any time prior to its commencement. Except as set out in clause 4.5 below, GNM will refund you the full price of your booking by BACS. GNM shall not be responsible for any extra costs incurred as a result of a cancelled or rescheduled event.

4.5. There is no entitlement to a refund where GNM is forced to cancel part or all of a Guardian live event due to reasons beyond our reasonable control. However, refunds may be given at GNM’s discretion.

4.6. We regret we cannot offer refunds where we have to make reasonable changes as described in section 2.5 above.

4.7. You do not benefit from a legal cooling off period for bookings for Guardian live events.

5.1. Guardian live events are designed to provide an enjoyable and high-quality experience for those attending. At the end of each Guardian live event, we will provide an evaluation form, which will offer you the opportunity to provide feedback.

5.2. In the event of a complaint, please make your complaint in writing and send to Guardian News & Media, Kings Place, 90 York Way, N1 9GU and mark it for the attention of the head of Guardian live events. You are advised to make your complaint within 14 days of the Guardian live event ending. We take complaints seriously and will aim to investigate and respond as quickly as possible.

6.1. Nothing excludes or limits GNM’s liability for personal injury or death due to its negligence. You have certain rights under the law, for example that we will provide the Guardian live events with reasonable care and skill. Nothing in these terms will affect these rights.

6.2. Please ensure you take care of your personal possessions as GNM cannot accept any liability for them unless loss or damage is caused by our negligence.

6.3. Except as stated in section 6.1, we are not responsible for: (i) losses not caused by our breach; (ii) indirect losses which means loss to you which is a side effect of the main loss or damage and where you and we could not have reasonably anticipated that type of loss arising at the time of entering into these terms and condition; (iii) failure to meet any of our obligations where such failure is due to events beyond our control; or (iv) any increase in any loss or damage which results from breach by you of any of these terms and conditions or your negligence.

6.4. Except as stated above in this section 6, GNM’s total liability to you is limited to the fees you have actually paid for the relevant Guardian live event and we shall not be liable for any loss of enjoyment or wasted expenditure. Personal arrangements including travel, accommodation or hospitality relating to a Guardian live event which have been arranged by you are at your own risk.

6.5. GNM cannot be held responsible if you do not receive event information, unless such non-receipt is caused by our negligence.

7.1 GNM’s privacy policydescribes how any personal information you provide to us in connection with a Guardian live event will be used. We will use the information you have provided to us to process your booking, for the purposes of contacting you with information relating to Guardian live events and to conduct analysis for the purposes of providing future Guardian live events.

7.2 Filming and photography may take place at Guardian live events. You consent to your image and likeness being used in marketing and films for Guardian live events and on the Guardian Live microsite without any payment to you.

8.1. These terms and conditions are a contract between you and us. No other person shall have any right to enforce any of the terms.

8.2. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

8.3. We may revise our terms and conditions from time to time, for example to reflect changes in relevant laws or regulatory requirements or improvements we make to the Guardian live events and related services.

8.4. This agreement shall be governed by and construed in accordance with English law and the parties agree that the English courts shall have non-exclusive jurisdiction in relation to this agreement. However if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.